Terms & Conditions

Welcome to TeleDoc Technologies ("TeleDoc"). By using our website or mobile app (the "Services"), you accept these Terms. If you disagree, please refrain from using our Services.

Key Terms

1. Acceptance of Terms

   • Using our Services means you agree to these Terms, creating a legally binding agreement with TeleDoc.

2. User Eligibility

   • You must be 18 or older, or have parental consent, to use our Services.

3. Account Registration

   • To access certain features, you may need to register, providing accurate and updated information.

4. Service Usage

   • Use our Services only for lawful purposes, following all applicable laws and regulations.

5. TeleDoc Follow-Up Session Pricing Policy

   • Follow-up sessions on TeleDoc are offered at a reduced price if booked within 30 days of the initial session; otherwise, standard first-time pricing applies.

6. No-Show and Consultation Session Policy

   • If a patient misses a scheduled consultation without prior notice, the doctor will receive full payment unless there are exceptional circumstances. Patients are encouraged to cancel or reschedule appointments in advance to avoid charges.
   • Session Duration and Refunds: If a consultation does not last at least 50% of the scheduled time (15 minutes) due to issues on the doctor’s end or connectivity problems, the client is entitled to either a full refund or a rescheduled session at no additional cost. However, if the session is cut short due to client-related issues—such as the client’s own connectivity problems or failure to attend—the consultation fee is non-refundable, and the session is considered completed.
   • Reporting Issues: To be eligible for a refund or reschedule due to technical issues, clients must report the issue within 30 minutes of the session. By booking a consultation, the client agrees to these terms.

7. Intellectual Property

   • TeleDoc owns all content on the Services, including text, graphics, and other digital assets.

8. Refund Policy

   • All refunds will be credited to your in-app wallet within the TeleDoc platform and cannot be withdrawn to a bank account, credit card, or any external payment method. Wallet credits are non-withdrawable and can only be used for future bookings or services on TeleDoc App.To request a refund, contact TeleDoc support via the app. Once approved, the refund will be added to your in-app wallet promptly.

9. User Conduct

   • Do not engage in actions that may disrupt other users' experiences on the platform.

10. Termination

    • TeleDoc can suspend or terminate your account at its discretion.

11. Limitation of Liability

    • TeleDoc is not liable for indirect or consequential damages, including lost profits or revenues.

12. Governing Law

    • These Terms are governed by Nigerian law, with legal matters handled exclusively in the High Courts of Nigeria.

Account Deletion

To delete your TeleDoc account:

1. Log In: Sign in with your credentials.
2. Navigate to Account Settings: Go to “Account Settings” in the TeleDoc App.
3. Select "Delete Account": Choose the delete option and follow on-screen instructions.
4. Confirm Deletion: Confirm your request as prompted.

Deleted Data Includes:

• Personal Information: Your name, contact details, and identifiers.
• Medical Records: Any health-related data on your account.
• Usage Data: Details about your usage of TeleDoc.

For assistance with account deletion, please contact support at: Compliance@teledoc.com.ng.