FAQ – Teledoc

What is our Refund policy?

All refunds will be credited to your in-app wallet within the TeleDoc platform and cannot be withdrawn to a bank account, credit card, or any external payment method. Wallet credits are non-withdrawable and can only be used for future bookings or services on TeleDoc App.To request a refund, contact TeleDoc support via the app. Once approved, the refund will be added to your in-app wallet promptly.

How can i consult with a foreign doctor?

On the homepage, there is a section titled Doctor from Abroad, featuring doctors located outside your timezone, including professionals from countries like the UK, America, and others. You can browse through the available doctors in this section, select one, and book a session directly.

What is the pricing policy for follow-up sessions?

Follow-up sessions are offered at a reduced price if booked within 30 days of the initial session. If booked after 30 days, the standard first-time session pricing applies.

What happens if I miss my scheduled consultation?

If you miss a consultation without prior notice, the doctor will receive full payment unless there are exceptional circumstances. To avoid charges, please cancel or reschedule appointments in advance.

What if I face technical issues during my session?

To be eligible for a refund or rescheduled session due to technical problems, you must report the issue within 30 minutes of the consultation

How can I book a doctor on TeleDoc?

You can book a doctor in two ways: Via the Browse Specialties Section: Select Browse Specialties on the home screen, choose Category (Doctor / Fertility / Mental Health / Hospitals), select a doctor, and choose a timeslot. Via the Book Now Section: Find doctors who are available for instant consultations.

What payment methods are available on TeleDoc?

TeleDoc offers two payment platforms: Stripe: For international cards Paystack: For local Nigerian cards, with options to pay via Transfer, Card, or Bank.

How can I get assistance with my booking?

If you need further help, you can reach out to our support team or contact our support line at +234903166487.